Last updated:
You have 30 days from the date of purchase or service completion to request a return or refund for eligible items. The return period begins on the date you receive the product or the date the service is completed.
To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Custom-made or personalized items may have different return terms as specified at the time of purchase.
Items must be returned in their original condition, unused, and with all original tags and packaging intact. Items that show signs of wear, damage, or use may not be eligible for return.
Proof of purchase, such as a receipt or order confirmation, is required for all returns. Returns without proof of purchase may be denied or processed at our discretion.
Return shipping costs are the responsibility of the customer unless the return is due to our error, such as receiving a defective or incorrect item. In such cases, we will provide a prepaid return shipping label.
We recommend using a trackable shipping method for returns, as we are not responsible for items lost during return shipping.
To initiate a return, please contact us using the contact information provided below. Include your order number, the items you wish to return, and the reason for the return.
Once your return request is approved, we will provide you with return instructions and, if applicable, a return authorization number. Please include this number with your return shipment.
After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days.
Certain items are not eligible for return, including:
This return policy complies with applicable consumer protection laws. Your statutory rights as a consumer are not affected by this policy.
If you are located in a jurisdiction that provides additional consumer rights, those rights will apply in addition to the terms of this policy.
You may cancel your order within 24 hours of placing it, provided that the order has not yet been processed or shipped. To cancel an order, please contact us immediately using the contact information below.
Once an order has been processed or shipped, it cannot be cancelled and will be subject to our standard return policy.
For custom orders, cancellation may be subject to additional terms as specified at the time of order placement.
Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider, but typically take 5-10 business days after we process your return.
If you paid by credit card, the refund will appear on your statement within one to two billing cycles. For other payment methods, refund processing times may vary.
We reserve the right to refuse a refund if the item does not meet our return conditions or if the return request is made after the return period has expired.
For questions about returns, refunds, or to initiate a return, please contact us:
Artatelierai
1615 E Ashlan Ave
Fresno, CA 93704, United States
Email: hello@artatelierai.world
Phone: +1 559 228 9264
We use cookies and similar technologies to enhance your browsing experience and analyze site traffic. By clicking "Accept", you consent to our use of cookies. You can learn more in our Privacy Policy and Cookies Policy.